Curious about something? We've got the answers you need!

Which payment options are available?

We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay and Shop Pay.

How can I confirm my payment was received?

Once your order is complete, you’ll receive an automated email confirming your purchase.

Please keep this email for reference until your package arrives.

If the confirmation email doesn’t show up in your inbox, please check your spam or junk folder. If you still can’t locate it, reach out to our support team at support@univelve.com, and we’ll quickly sort it out for you.

How can I follow my order's delivery progress?

After your order ships, you’ll receive a shipment confirmation email with a tracking number within 24-48 hours. Use our tracking page to check your order’s status.

Can I modify my billing or shipping information?

Please contact us at support@univelve.com as soon as possible to make any changes. We can update your shipping details if the order hasn’t been shipped yet.

Can I have a gift purchase delivered to another address?

Sure, we can deliver your order to a different address.

How long does it take for orders to be processed before shipping?

All orders undergo processing within 1–5 business days. Please note that processing doesn't occur on weekends or holidays.

What are your shipping rates and delivery times?

Presently, we offer standard free shipping with an estimated delivery window of 7–10 days for all orders.

For more shipping information, please refer to our Shipping Policy.

How can I get in touch with Vitarest for support?

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email atsupport@univelve.com or by using the Contact page on our website.